SHIPPING POLICY

Effective Date: May 16, 2025

We are committed to delivering your orders quickly, safely, and efficiently. Below you’ll find important information about our shipping methods, timelines, pricing, and restrictions.

 

1. SHIPPING REGIONS

We ship worldwide whenever possible. However, due to carrier restrictions, we cannot ship perfume products to the following countries:

• Australia

• Brazil

• Russia

• Saudi Arabia

• Certain regions in Norway

If you’re unsure about shipping availability to your country, feel free to contact us before placing your order: info@casasicilia.es

 

2. SHIPPING RATES 

We offer free shipping above the thresholds below; standard rates apply beneath them. Delivery times shown when available.

Region	Standard	Free shipping	Delivery time
Spain (Peninsular)	€6.95	€100+	2–5 business days
Spain (Non‑Peninsular)	€18	€100+	2–5 business days
Europe Zone 1: EU mainland countries	€18	€200+	4–10 business days
Europe Zone 2: Islands/remote regions or non‑EU Europe	€35	€200+	4–10 business days
Portugal (Non‑Peninsular)	€35	€200+	5–14 business days
Rest of World	€55	€350+	5–14 business days

 

Note: Customs duties, VAT, or import fees may apply depending on your country. These costs are the responsibility of the customer and are not included in our shipping rates. UK orders are typically delivered duty‑ and tax‑free.

You will receive a shipping confirmation email with tracking details once your order is on the way.

 

3. SHIPPING PROVIDERS

We use trusted international carriers to ensure timely and secure delivery. Depending on your location and shipping method, this may include UPS, DHL, FedEx, or national postal services.

 

4. UNDELIVERED OR RETURNED PACKAGES

If a package is returned to us due to an incorrect address or failed delivery attempt, we will contact you to arrange redelivery. Additional shipping charges may apply.

 

5. DAMAGED OR LOST ORDERS

If your order arrives damaged or does not arrive within the estimated delivery window, please contact us at info@casasicilia.es within 7 days of receipt (or expected receipt). We’ll do our best to resolve the issue as quickly as possible.

 

6. QUESTIONS

For questions about shipping, tracking, or delivery, please email us at:

📧 info@casasicilia.es